We’re excited to announce a new upgrade to our FedEx integration that makes returns easier than ever: Customers can now schedule a FedEx pickup directly from their home during the return process.
This enhancement eliminates the need to visit a drop-off location or wait in line - creating a smoother, more convenient returns experience.
What’s New in the FedEx Return Integration
Previously, customers using LiquiDonate-powered return flows could generate a FedEx label as part of the return process. Now, with our latest release, they can also:
- Schedule a FedEx home pickup during the return flow
- Select a pickup date and time that works for their schedule
- Hand off the package from their doorstep - no drop-off required
This new feature is fully integrated into the return flow and requires no additional work from retailers.
How FedEx Home Pickup Works
- A customer initiates a return through your store’s return portal.
- They receive a FedEx shipping label via email.
- They’re prompted to schedule a FedEx pickup from home.
- After selecting their preferred time, a FedEx driver arrives and picks up the package - no extra steps required.
Retailers don’t need to make any manual changes - pickup options are handled directly through the integration.
Why This Matters for Retailers
Adding FedEx home pickup to your returns process can help:
- Improve customer satisfaction with easier, no-hassle returns
- Reduce support inquiries related to label printing or drop-off logistics
- Streamline logistics for returned and donated items behind the scenes
- Enhance your brand’s customer experience with modern, tech-enabled features
In short, this upgrade removes friction from returns and increases customer loyalty - while saving operational time for your team.
How to Enable FedEx Pickup for Your Return Flow
FedEx home pickup is available now for all retailers using LiquiDonate's return integrations. However, this feature is not turned on by default.
To activate FedEx home pickup for your return flow, contact us at: 📩 sales@liquidonate.com
Our team will help you enable the feature and ensure it’s fully integrated into your return process.
Upgrade your returns experience with FedEx home pickup - powered by LiquiDonate.
