Retailers are under more pressure than ever. With tariffs back on the rise, unpredictable consumer demand, and costly reverse logistics, every line item matters — especially when it comes to returns.
That’s why we’re introducing a new returns policy that puts retailers first:
Save at least 10% on your return label costs in the first month — or we’ll reimburse the difference.
No minimums. No catch. Just guaranteed cost savings on your returns process, or your money back.
Why We Introduced This Policy
We acknowledge this hard truth: Returns are now an unavoidable part of ecommerce – and no matter how retailers adapt, the volume keeps rising. With it comes mounting costs: long shipping distances, high restocking fees, and valuable warehouse space tied up with unsellable inventory. It’s a growing challenge, and it’s costing retailers more than ever.
For many retailers, it’s gotten so expensive to accept returns that items are often destroyed or dumped, which only adds to environmental and operational waste.
At LiquiDonate, we believe returns have a better home than landfills and we want to support our retail partners during these financially uncertain times. This is why we’ve built a first-of-its-kind returns software that makes it easy to:
- Reduce return label costs with smarter logistics
- Automatically route unsellable items to vetted nonprofits
- Track savings and ESG impact in one place
- And now, try it risk-free
We created this policy because we believe in our own platform – and we’ve run the numbers. Our team has worked closely with retailers, audited return costs, and watched the savings continue to increase. What we found confirmed what we already knew: sustainable returns logistics don’t just reduce environmental waste – they deliver real, measurable financial upside.
That’s why we’re putting our money where our mouth is with our new savings guarantee policy. We know that LiquiDonate isn’t just the more sustainable choice – it’s the more cost-effective one, too.
Real Results: Built Different Saved Big
Take Built Different, a UK-based apparel brand with just two warehouses in the U.S. For them, reverse logistics for US purchases came at a high cost – longer distances between fewer warehouses often made it cost prohibitive to offer free returns.
Using LiquiDonate’s returns solution, they reimagined the entire flow: instead of shipping items back across the country, returns were rerouted directly from the customer to vetted, local nonprofits within 30 miles. No long transit. No restocking. No reshipping.
Their returns became a driver of impact instead of a drain on their bottom line.
By month three, they saw a 26% reduction in shipping costs. By the end of the first year, they’d avoided over 3.9 million miles of return shipping — saving tens of thousands of dollars and exponentially reducing their carbon footprint. Their returns became a driver of impact instead of a drain on their bottom line.
And they’re not alone. On average, retailers using LiquiDonate’s returns service cut shipping distances by up to 90% and save 25% or more on label costs.
How Our Risk-Free Returns Policy Delivers
We stand behind our platform — so much so that we’re making it zero-risk to try. Here’s how it works:
- Sign up for our returns solution
- Use it for one month
- If you don’t save at least 10% on return label costs, we’ll reimburse the difference
This isn’t a marketing gimmick. It’s a policy built to give retailers a real financial incentive to move toward more sustainable, efficient reverse logistics — even in a moment of economic uncertainty.
Beyond Cost Savings: A Better Way to Handle Returns
Cost savings are just the beginning. What really sets this approach apart is what happens after the return is avoided: that product gets a second life. Instead of collecting dust in a warehouse or heading to the landfill, it’s matched with a vetted nonprofit or school that can actually use it.
Unsellable items that would otherwise be liquidated or trashed are donated to nonprofits and schools across the country. That means:
- Less waste in landfills
- Lower emissions from return shipping
- Positive social impact for your brand
- And valuable tax benefits as well
This isn't a theoretical impact. It’s real goods meeting real needs – with full visibility for your team and real ESG reporting included. For retailers who care about both the bottom line and their broader footprint, this is the future of reverse logistics.
Ready to Rethink Return Costs?
Whether you’re in operations, finance, logistics, or sustainability — if your team is being asked to find savings without cutting corners, this new policy is for you.
🔗 Learn more about the new returns policy
📅 Book a demo
We’re putting our money where our mouth is — because retailers shouldn’t have to take the hit just to do the right thing.
